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How do I cancel my cable contract?
FelipeGutierrez
Smart-Analyzer
Smart-Analyzer

Hello,

 

First, I am writing here because my German is not good and I couldn't do it by phone.

I am moving abroad and I want to cancel my Vodafone contract. I am also doing the Abmeldung and I can send it as proof on the end of this month. My client number is XXX and my contract number is XXX .

How can I proceed to cancel my contract and give back the modem?

 

Best Regards,
Felipe

 

Edit: Please dont post your customerinfo like f.e. customernumber in public. If necessary a moderator will request a private message. Cheers Andre

3 Antworten 3
FelipeGutierrez
Smart-Analyzer
Smart-Analyzer

Hi, it has been three days that nobody answered my question.

I found this form to cancel the cable contract: https://www.vodafone.de/widerrufsrecht.html

 

However, I need to inform Vodafone that I am leaving Germany. Which form do I fill in order to inform it?

 

Felipe

Lars
Ex-Moderator:in
Ex-Moderator:in

Hi, Felipe,

 

we'll get it solved here. I need the following things by private message:

 

- Customer number

- name

- current address

- date of birth

- moving date

- if available, new address abroad.

 

Contact us here in the thread as soon as you have sent the PM.

 

Best regards

Lars

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Hi FelipeGutierrez,

 

we handled the resignation. The contract ends with a period of 3 months beginning with the day of the move. You will also receive a confirmation.

 

Regards

Thomas 

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