Home internet cancelation

[DrSE]

Dear Vodafone Customer Service,

I am writing to request the cancellation of my contract for home internet (kundennummer ***), which I have been trying to do with your service team since July 8th 2018.

After contacting your service several times, I was finally able to speak to a customer service representative who acknowledged my request and initiated the termination procedure. However, the termination date was set to 14.12.2018 which is incorrect as I plan to leave Germany by September 12th, 2018.

Thus I kindly request once more that my home internet contract be terminated by mid-September 2018 and that you may provide me with the necessary confirmation and instructions on the termination procedure (e.g. return of Vodafone router, etc).

Thank you and I look forward to hearing from you soon.

Best regards,

Edit: Customer number deleted

[Stephan]

Hi DrSE,

unfortunately the cancellation date is correct. Due to German law the contracts will be cancelled with a term of three months after the moving date. So if you move in mid-September the contract will in mid-December.

Regards

Stephan