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Higher Tariff Contract Extension
Kerem
Daten-Fan
Daten-Fan

Hello,


I asked a question through contact email but I got email back to use forum.vodafone.de to get help.

 

My problem is I wanted to change my tariff to a bigger one but somehow it extended my contract. My contract was already close to the end. I will use my right to cancel with the form but I wanted to be sure that this is not a mistake.

 

If you try to lower your contract, I can understand the extension of the contract but I put on a higher one and even I pay more money, you push me to pay me more. It's good that I can cancel it but still this shouldn't be this way, it makes me scared to use vodafone services why you need contract extensions on this case?

Kind regards,
Kerem

1 Akzeptierte Lösung

Akzeptierte Lösungen
Grit
Ex-Moderator:in
Ex-Moderator:in

Hello Kerem,

 

when you upgrade, the runtime always restarts with 24 months. There are no exceptions, I'm sorry.

 

Regards

Grit

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Lösung in ursprünglichem Beitrag anzeigen

2 Antworten 2
MasterScorpion
SuperUser
SuperUser

Contracts have a minimum contract duration - including an upgrade.

Grit
Ex-Moderator:in
Ex-Moderator:in

Hello Kerem,

 

when you upgrade, the runtime always restarts with 24 months. There are no exceptions, I'm sorry.

 

Regards

Grit

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