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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 27.11.2021 09:47
Hello!
We ordered a kabel internet for a new rent apartment (rental agreement starts 1st of December). On the website we ordered a product for a new address and selected the 3rd of December as a starting date. (only the device should be send to us).
Today I recieved an email with information that contract was sent via mail or email. But unfortunatly I am not able to find it via link provided. And I don't have an access to a post for a new address yet.
I just want to make sure that everything is ok and we will be able to start using the internet. Also I am woundering how the device will be send to us. Via usual post or via vodafone courier?
am 27.11.2021 16:56
Which state are you from? There are differences between the two Vodafone Cable companies. With Vodafone West in North Rhine-Westphalia, Hesse and Baden Württemberg, the order confirmation is sent as a letter after the router has been dispatched, with Vodafone Germany in the other federal states by email.
However, the cable router is always sent via DHL. If you have specified a desired date (December 3rd, 2021), the shipment will be made on this day.
am 28.11.2021 14:36
Thanks for the answer. We are from Berlin.
am 04.12.2021 13:53
Have you already received the cable router?