Help Request: Change my Bank details

[Kyle_5783]

I have Cable Internet service. I want to change my bank details. I tried to change it in the website but it keeps rejecting the new IBAN. I do not speak fluent German so I cannot call the help line, they said to post here.

Can anyone help me update my Direct Debit with a new IBAN & BIC?

[Kyle_5783]

Posts sure do get buried here quickly. How long does a Customer Service response generally take?

[Lars]

Hi Kyle_5783,

sometimes a little patience is needed. But we answer as soon as possible. Which German state do you come from?

Best regards

Lars

[Kyle_5783]

I'm glad the post was still seen. I was afraid if it wasn't near the top it might be overlooked. Thank you, and I am currently in Rheinland-Pfalz, west of Kaiserslautern.

Kyle

[Lars]

Hi Kyle,

we do not miss anything, do not panic 

Please send me the following data via private message:

- Customer number

- Name

- Address

- Date of birth

- new IBAN

- new BIC

- Bank name.

Message me briefly here in the thread when you have sent the PM.

Best regards

Lars

[Kyle_5783]

I have sent you the details via Private Message.

[Stephan · Accepted solution]

Hi Kyle_5783,

thanks for your pm.

We placed your new bank account into your customer account. Future invoices will be deducted from this bank account.

Regards

Stephan

[Kyle_5783]

Fantastic. Thank you all very much for your help.

[Stephan]

Hi Kyle_5783,

you're welcome. Any further questions?

Regards

Stephan

[Kyle_5783]

Not at all. Have a wonderful day.