Hello, I want to change my tariff to an inexpensive one, could you please help?

[satish_a]

Hello,

I tried to reach the customer care regarding the same subject above, unfortunately I could not find help in English.

could any of moderators help me in this regards!, thanks.

waiting for an repsonse!

Satish.A

Edit: Moved from Mobilfunk to DSL

Edit 2: The customer number that you have sent to me belongs to a cable connection. I moved your thread to the corresponding board.

[satish_a]

Hello Stephan,

I am glad that I am here on right forum now, atlast :).

thanks for your info, I have couple of questions here on

- If I opt for 25 MB/s internet, would my contract again extends for 2 years?

- what is my latest date to cancel present contract and go for a different supplier?

- what is the consequence, if I want to cancel the contract right now or next month?

thanks in advance.

Satish.

[Stephan]

Hi satish_a,

yes, if we change the contract, the contract period would start again with two years.

You can cancel your current contract to 14.06.2019 and the latest date of sending us a cancellation is 21.03.2019. If you send us a written cancellation now or in a month, the contract will also expire on 14.06.2019.

Regards

Stephan

[satish_a]

Hello Stephan,

thanks again for all the info given.

One last question before making my decision, 

is '25 MBit/s for 24,99 Euro per month' the cheapest offer I can get? or Can I go even lower in speeds for lesser price.

Because I do not use internet anymore often, thanks.

Satish.

[Stephan]

Hi satish_a,

that's our cheapest and slowest cable connection.

Regards

Stephan

[satish_a]

Hi Stephan,

OK, if that's the case. I would like to continue with the same tariff and terminate the contract at the end.

Could you guide me through the process of termination?

thanks,

Satish.

[Stephan · Accepted solution]

Hi satish_a,

since we cannot accept any cancellations here in the forum, you have to use the contact form. Please type in "Kündigung" and follow the instructions.

Regards

Stephan