Haven't received any letter.

[tbarna]

I've ordered a cable internet contract here in BW. Received the router and the internet works, but I haven't received my customer number so far, so I cannot register that contract into MeinVodafone. It took my Hausmeister a few days to update my name on the letter box, so maybe it just wasn't delivered. How can I ask Vodafone to send it again or send it online?
I've tried to call the customer service like 6 times already but no one speaks English nor can they transfer me to someone who does.

[R4mona]

Hey tbarna,

sorry to keep you waiting.

I'll be happy to take a closer look at your request. Please send me a private message with the following data: Name, address, date of birth, state and current mobile phone number.

Please report back here as soon as the message is out. Then I'll be happy to send you your order confirmation by email and also give you your customer number.

Kind regards

R4mona