Hi Vodafone Support,
I have already Vodafone Cable 200 since July 2019 and switched my mobile phone tarif to Vodafone on 23rd of November. I got this Gigakombi offer but until now I don't get the extra 5GB and I wonder if I am going to be charged more that the contracted offer. What is the problem?
Since that date I wen to that shop twice and contacted Vodafone Support.
- The first time (1w since contract) they told me if was all fine by their side and I'd just should wait
- When I call (2w from contract), an operator told me they put the contract in separate numbers. He'd fixed it, making me to renew my cable contract to 24 months, in theory.
- One week later (3w since contract), as I saw no change, I went to shop again. They told me I had a checkbox of "receiving gigakombi" from their side deactivated. They changed it.
The update from the last point is that I see an advertisement in myVodafone to get Gigakomby changing my cable 200 for cable 400 or higher, with different conditions as the ones I signed. This is a bad joke, hosnestly.
Can you please take have a look and fix this issue? Thank you.
