False Promises - Service Not Available

[Thiago]

I signed a contract with Vodafone on 04.11.2021 with the promise I would have fiber internet of 1GB.

Apart from that, I was told by Cornelia Karr - Vodafone Consultant that with the internet it would include a TV for 2 months, not more than that; I mentioned several times that TV is not essential for me.

Then, on 24.11.20, I received an email that the fiber is not available and I'd have to wait longer.

Now I have a GigaTV contract that I never asked for and no internet.

Therefore, I would like to cancel the contract.
I have called Vodafone several times, and they say they will call me back, but no one actually calls back.

The document that says I have to wait longer is attached.

Edit: @Thiago Anhang entfernt, bitte keine persönlichen Daten öffentlich posten. Gruss Methusalem1

[Thomas]

Hi Thiago,

we'll take a look. Please tell us which federal state you come from.

Regards

Thomas

[Thiago]

Hi Thomas, I'm in Bavaria.

[Thomas]

Hi Thiago,

please send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

[NuriaP]

Regarding this post above, I also had a similar experience: https://forum.vodafone.de/t5/Internet-Telefon-TV-%C3%BCber-Kabel/Another-scam-from-Vodafone/m-p/2892...

How is it possible that Vodafone allows these things to happen without offering any solution to it?

[Torsten]

Since the TE has not reported here for over 3 months, I am closing this thread now.