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False Promises - Service Not Available
Thiago
Daten-Fan

I signed a contract with Vodafone on 04.11.2021 with the promise I would have fiber internet of 1GB.

Apart from that, I was told by Cornelia Karr - Vodafone Consultant that with the internet it would include a TV for 2 months, not more than that; I mentioned several times that TV is not essential for me.

Then, on 24.11.20, I received an email that the fiber is not available and I'd have to wait longer.

Now I have a GigaTV contract that I never asked for and no internet.

 

Therefore, I would like to cancel the contract.
I have called Vodafone several times, and they say they will call me back, but no one actually calls back.

 

The document that says I have to wait longer is attached.

 

Edit: @Thiago Anhang entfernt, bitte keine persönlichen Daten öffentlich posten. Gruss Methusalem1

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3 Antworten 3
Thomas
Moderator

Hi Thiago,

 

we'll take a look. Please tell us which federal state you come from.

 

Regards

Thomas



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Thiago
Daten-Fan

Hi Thomas, I'm in Bavaria.

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Thomas
Moderator

Hi Thiago,

 

please send me your customer number, name, date of birth and address in a private message.

 

Then reply again here in the post.

 

Regards

Thomas

 



Netz-Assistent How To Hilfe !

Bewertet hilfreiche Beiträge mit Likes und Sternen!
Unaufgeforderte PNs werden nicht beantwortet - Bitte erstellt einen Thread. Die Community hilft!
#bleibtgesund

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