abbrechen
Suchergebnisse werden angezeigt für 
Stattdessen suchen nach 
Meintest du 
Aktuelle Eilmeldungen

TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!

1

Frage

2

Antwort

3

Lösung

Extra bill for the product I haven't asked for
DeepakNandi
Netzwerkforscher
Netzwerkforscher

Hello Team,

 

I have been charged extra for this month's cable bill, could you please stop this on my contract and refund the extra amount deducted? I can share the details ovr provate chat.

 

The plan activated is -

Anteilige Abrechnung Beginn Standard-Tarif: Vodafone Sicherheitspaket

 

Thanks in advance.

 

1 Akzeptierte Lösung

Akzeptierte Lösungen
Thomas
Moderator:in
Moderator:in

Hi DeepakNandi,

 

we have arranged for the resignation. However, it will only be executed on the next possible date. The package can no longer be terminated prematurely.  You will also receive a confirmation.

 

Regards

Thomas

Bewertet hilfreiche Beiträge mit Likes!

Lösung in ursprünglichem Beitrag anzeigen

10 Antworten 10
Thomas
Moderator:in
Moderator:in

Hi DeepakNandi,

 

you got a security package with the contract. This is free for 3 months and will be charged if not cancelled. Have you already cancelled it?

 

Regards

Thomas

Bewertet hilfreiche Beiträge mit Likes!

Hello Thomas,

 

I have signed the contract on 6th May 2019 - so ideally as per your comments (first 3 months are free) I shouldn't be charged as this is my 3rd bill. Kindly help in adjusting it in next months bill.

 

Could you please cancel it? I have not asked for this service neirther the sales guys mentioned that it's free for 3 months and you need to cancel otherwise be charged.

 

If you need my customer details, kindly send me PM link.

 

Thanks,

Deepak

Thomas
Moderator:in
Moderator:in

Hi DeepakNandi,

 

Send me your customer number, name, date of birth and address in a private message. We'll take care of the resignation.

 

Then reply again here in the post.

 

Regards

Thomas

Bewertet hilfreiche Beiträge mit Likes!

Hello Thomas,

 

I have provided all information in privat5e message, kindly have a look.

 

Kindly cancel the security package and since I am only in my 3rd month of the contract and it should be free accoring to what you said - please arrange for adjustment of the extra amount in next bill.

 

 

Thanks,

Deepak

 

Thomas
Moderator:in
Moderator:in

Hi DeepakNandi,

 

we have arranged for the resignation. However, it will only be executed on the next possible date. The package can no longer be terminated prematurely.  You will also receive a confirmation.

 

Regards

Thomas

Bewertet hilfreiche Beiträge mit Likes!

Dear Tomas,

 

Thanks for the information. Could you please be a bit clear with mentioning the next possible date when it will be discontinued?

 

Also, as I was saying from the beginning, I have taken the contract on 6th of July 2019 only and as per your ealier response first 3 months are free then why am I being charged? I'm just in my 3rd month and this was my 3rd bill and I shouldn't be charged.

 

Moreover, I can't find any such info in my contract - culd you please highlight if it was mentioned within my contract?

 

Thanks,

Deepak

Thomas
Moderator:in
Moderator:in

Hi DeepakNandi,

 

i checked your order confirmation. The security package is listed there as 2nd point. For you it was free for 2 months and therefore it is already calculated.

 

Regards

Thomas

Bewertet hilfreiche Beiträge mit Likes!

Thank you, I could see that. My mistake, due to my poor German - I missed that.

 

Thomas
Moderator:in
Moderator:in

Hi DeepakNandi,

 

no problem, it can happen. So far we have clarified everything, can the thread be closed?

 

Regards

Thomas

 

Bewertet hilfreiche Beiträge mit Likes!