TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 29.10.2018 23:07
I have the same problem mentioned here https://forum.vodafone.de/t5/Internet-Telefon-TV-%C3%BCber-Kabel/English-Slow-Internet-Connection-du... as I am a resident in the same building complex and it only gets worse, I learn that there is a discount or option to terminate the contract, please advise.
Thanks,
Bassma
am 30.10.2018 21:28
Hi Bassma,
we need to take a closer look. Please send me a private message with the following information:
your name
your address
your customer number
the link of this thread
Please reply here when you have sent the private message. And please also answer the questions we asked you in your old thread.
Regards
Stephan
am 30.10.2018 23:28
replied, thanks
am 31.10.2018 19:04
Hi Bassma,
thanks for the pm.
In the building details ist noted, that the previous issues were already fixed.
Can you please do some speed tests at these times? Please not per wifi.
Regards
Stephan
am 04.11.2018 14:51
am 05.11.2018 19:35
Hi Bassma,
can you please do a few more tests, please at different times? Thank you.
Regards
Stephan
am 13.11.2018 21:45
Different times [morning, afternoon and night[] , as you can see at best you can get 5% of the contracted speed, i ssufferred from many interruptions lately and the neighbours are comlpaining heavily as well
am 16.11.2018 10:57
Hi Bassma,
thanks for the tests.
I also got some more info that extension work has been scheduled at your address. The completion of the work is planned for January. Until then I can give you a credit.
You will find the discount on your next invoice.
Regards
Stephan
am 24.11.2018 23:04
Hi Stephan ,
Thanks for your message , can you please also guide me to how premature the contract due to these speed interruptions , it is only gettign worse and I can make proper use of the internet now.
on other note how much credit woudl be given , will it be enough to buy at least some surfing sticks ?
Thanks,
am 27.11.2018 16:34
Hi Bassma,
the credit amounts to 50% of the monthly fee from October to January, i.e. over four months. The total is 39,98 Euro.
As I wrote before, there's some work going on at your address. If things still don't get any better, we can forward your request for premature contract termination to our complaint management.
Regards
Stephan