[English] Contract cancellation

[katya82]

Hi,

I went to a Vodafone shop last November to let them know that I would like to finish my Vodafone contract by 31.03.2019. The attendant told me that it would not be a problem because I was informing more than 3 months in advance. However, I received a letter which states that my contract will finish until 01.08.2019. Furthermore, the reason why I want to end my contract by 31.03.2018 is because I will leave Germany by such a date. 

Could you please explain me why did you provide me a different date to the one that I told you? 

Regards,

Katya

[katya82]

Dear Norman,

Thank you for your help and I will be waiting for the letter of cancellation. Where and when do I need to return the modem? Do I need to do something more or just return it?

Best

[Jens-K]

Hi katya82,

the modem has to be sent back within 2 weeks after the end of the contract.

You will find the address and all info in the confirmation letter.

Regards,

Jens