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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 30.11.2020 19:21
Hi. I'd like to downgrade my internet plan from 1000 to 200 Cable plan after the first year is elapsed. Contract start is 04/02/2020.
I'd also like to cancel the security package. I just noticed I am being charged for it since June and I didn't order that.
Please let me know which additional information is required.
Thank you in advance.
Rosemary Adejoh
Gelöst! Gehe zu Lösung.
am 05.12.2020 16:05
Hello Roza,
i have the downgrade to 200 MBit/s to 02.04.2021 noted. The booking will be made on the day of the downgrade and then the confirmation will be sent. So you don't have to do anything else regarding this.
Do you have any further questions?
Regards
Grit
am 02.12.2020 12:37
Hello Roza,
i'll take a look at it. Send me a private message with your name, full address, customer number and date of birth. Important: Afterwards, please report back here in the thread.
Regards
Grit
am 04.12.2020 13:24
Hi! Details sent.
am 05.12.2020 16:05
Hello Roza,
i have the downgrade to 200 MBit/s to 02.04.2021 noted. The booking will be made on the day of the downgrade and then the confirmation will be sent. So you don't have to do anything else regarding this.
Do you have any further questions?
Regards
Grit
am 05.12.2020 16:09
Great! Thank you.
And is the security package also cancelled?
Rosemary
am 06.12.2020 17:06
Hello Roza,
yes, I have stopped the cancellation for the security package. You will get an extra confirmation for this.
Do you need any other information or can we finish the contribution with that?
Regards
Grit
am 06.12.2020 18:58
Hello,
That will be all, thank you.
am 08.12.2020 16:55
Hello Roza,
You're welcome. As your reyuest is solvedm I will close this thread now.
Best regards
Tina