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Disconnect TV subscription
FelixAntick
Netzwerkforscher
Netzwerkforscher

Hi,

 

I have a Internet-TV-Phone package from Vodafone from past 5 years. I would like to discontinue with my TV subscription as its not being used frequently.

 

I would like to know what process I need to follow to cancel my TV subscription and continue with my Internet & Phone package.

Also if I discontinue my TV subscription what would be my new monthly charges. 

 

Thanks,

Felix

6 Antworten 6
Stephan
Moderator:in
Moderator:in

Hi FelixAntick,

 

with the cancellation, the TV fees and the associated discount on the Internet bill no longer apply. What remains is the Internet contract at 39,99 Euro per month.

 

Regards

Stephan

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Hello Yeam,

 

Thanks for the quick response. 

 

I would like to know the below points

1) My current monthly charge

2) Discounts that I am getting now 

3) Discounts that would be discontinued if I cancel my TV subscription 

 

Thanks,

Felix

Lars
Ex-Moderator:in
Ex-Moderator:in

Hi Felix,

 

for TV you currently pay 19,99 Euro. Additionally you get a 5 Euro discount on your internet & phone bill. Both would be cancelled and you would pay 39,99 Euro for internet & telephone instead of 54,98 Euro for everything.

 

Best regards

Lars

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Hi Team,

 

thansk for the detailed information. I would like to discontinue my TV package starting from January 2021. 

kindly advise where and how I can place this discontinuation request.

 

Thanks,

Felix

 

 

 

Hi Team,

 

Awaiting response on my query on how to request the disconnection of my TV services.

 

Thanks,

Felix

Stephan
Moderator:in
Moderator:in

Hi FelixAntick,

 

we managed the Cancellation for the TV-package for you. The contract will expire to the end of the contraction term in  11 April 2021.

 

You'll also get a written confirmation for that.

 

Regards

Stephan

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