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Internet, Telefon & TV über Kabel

Devices returned to sender by DHL
Smart-Analyzer

Hi,

 

I ordered my Internet online (Red Internet & Phone 1000 Cable), but DHL tried to deliver the day before I moved into my flat and the packages were returned to the sender.

 

When can I expect my devices to be sent back to me?

 

The delivery number was: xxx

 

Thank you.

 

@elhebert Edit: Parcel number deleted. Regards, Jens-K

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14 Antworten 14
Moderatorin

Hello elhebert,

 

welcome to our community. Nice to see you.

 

I think I'll have to re-ship the devices. Send me the following informations in a private message:

 

full name

date of birth

address

customer number

 

Please reply here when you have sent the private message.

 

Best regards

Tina

 

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Smart-Analyzer

Dear Tina,

 

I sent you the information by private message.

 

However, I don't know what my customer number is. It's not mentioned in any of the emails I received.

 

Kind regards.

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Moderator

Hi elhebert,

 

I'm just going to go on for Tina, because she's not here right now.

 

I send the cable router out again. I will also send you a copy of the two letters (SEPA and order confirmation) by letter. Please make sure that the post box is labeled correctly so that the postman can find you.

 

Please give me feedback as soon as you have received everything.

 

Best regards

Lars

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Private Daten erfragen wir bei Bedarf.

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Smart-Analyzer

Thanks Lars!

 

I'll let you know as soon as I have received everything.

 

I don't know if this is related,, but I just received an email from Vodafone telling me that they could send my order and that I needed to call them:

 

"Lieber Vodafone-Kunde, Ihr Gerät konnten wir Ihnen leider nicht zustellen. Melden Sie sich bitte in den nächsten 48 Stunden einfach bei uns."

 

Do you have more information about this?

As I don't speak German very well, it's a bit hard for me to make phone calls.

 

Kind regards

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Moderator

Hi elhebert,

 

don't worry, it just intersected. You do not need to call.

 

The new cable router is in despatch. I'll send you the shipment number from DHL by private message.

 

I'm looking forward to your feedback as to whether it worked.

 

Best regards

Lars

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Öffentliche Lösungen helfen allen – schreibt uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.

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Smart-Analyzer

Hi Lars,

 

I received everything this morning!

 

However, when I tried to register with my customer number and the activation code if failed telling me "something went wrong". And after that, it told me that they blocked my contract for 24 hours.

 

Is there anything you can do on your end?

 

Kind regards.

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Smart-Analyzer

Dear Lars,

 

You can ignore my last message about not being able to register my Costumer number. It's now done.

 

I still have an issue tho. I did the installation, but the Internet LED is blinked red. I've been told that was because a technician was supposed to come to wire my building to Vodafone (or something like that).

 

If a technician is indeed needed, is there a way for you to book an appointment? Or do I have to call the customer service myself?

 

Kind regards.

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Moderator

Hi elhebert,

 

do you still have the router connected? If not, please plug it in and write me here in the thread.

 

If I can't reach the router from here, we'll finish an order for a technician. He would contact you to make an appointment. Do you or a friend have a German mobile phone number, which I can deposit in the order? The current deposited number seems to be from abroad. The colleagues cannot call there. Please send me the number by PM and report it here in the thread.

 

Best regards

Lars

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Alles Easy How To Hilfe !

Öffentliche Lösungen helfen allen – schreibt uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.

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Smart-Analyzer

Hi Lars,

 

the router is connected.

 

If a technician is needed I'll check with a colleague to give you his/her phone number.

 

Kind regards.

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