Defective WiFi on the router. Wifi delivers 10% of expected speed.

[elhebert]

Hi,

My router (Vodafone Station) has a issue regarding the WiFi.
I checked with a SpeedTest and I have speed that barely reach 100Mbits/s on the good days.

I made Speedtest on mutliple device when standing next to the router and got similar results each time.

Could you please send someone to replace the router with one that has a WiFi that works?
I'm working from home and this is making it very hard.

Unfortunelly I don't speak German, so I can't call the UnityMedia support for this. Can you make the appointement with a technician? I'm available at any time, but the sooner the better.

Kind regards.

Speedtest from this morning (id: kz9ck2pq6xtc)

:

[Ida]

Hi elhebert

Please give us the following informations:

•Which contract do you have? (e.g. Internet + telephone 100)

•Which modem/router do you use? (e.g. Hitron)

•Do you use a rental device from us or do you have your own device?

•How is your device connected to the modem? (LAN; WLAN; additional router; PowerLAN) -> Please do speedtests via LAN

•Which browser do you normally use? (e.g. Firefox)

•Which operating system do you have on your computer? (e.g. Windows)

•Beginning and period of the disturbance (e.g.: since the beginning of April; only in the evening)

•Upload a screenshot of the signal values. You can find these in the user interface of your cable router via 192.168.0.1 or 192.168.178.1 for the Fritzbox.

•What measures were taken by the customer Service?

•In which federal state do you live?

Best regards
Ida

[elhebert]

• Which contract do you have? Internet + telephone 1000
• Which modem/router do you use? Vodafone Station
  
• Do you use a rental device from us or do you have your own device? Rental
• How is your device connected to the modem? 4 WLAN maximum. But only 1 at the time of the tests.
• Please do speedtests via LAN. No because the WiFi is defective. The LAN speedtest is correct.
  
• Which browser do you normally use? Not relevant.
• Which operating system do you have on your computer? Not relevant.
  
• Beginning and period of the disturbance? Since we moved in, early September
• Upload a screenshot of the signal values. I tried almost every combination, and the issue still remains.
  
• What measures were taken by the customer Service? None, as said in my message I don't speak German so I can't call them.
  
• In which federal state do you live? NRW
  

[MariaK]

Hello elhebert,

please send me a PN with details of the contract holder, date of birth and complete address + customer number (if you have it at hand). I will then take a look at your modem values.

Many greetings,

Maria

[elhebert]

I've send you a message.

[elhebert]

Hi,

The problem is still there. There's a real issue with the WiFi. Here are a screenshots of the speed difference between the WiFi and a cable connection.

Using the WiFi to download a file from my local NAS:

The same file but connection to the router with a cable:

My computer is in the same room as the router and located about 1m away for it.

Here's a speedtest using the WiFi:

And a speedtest whil connected with the cable:

Would it be possible to get a new router to finally fix this issue?

The WiFi is really unstable and we are unable to watch movies on Netflix, Prime or Disney Plus due to this issue. And we can't pull all the way to the TV as we need our computers to be connected other we can't work from home.

Kind regards,
D. ***.


Edit: Please do not share personal information publicly.

[Ida]

Hey elhebert

I just looked in and could see that your device has been online for more than 21 days. I just did a reboot. It takes 10-15 minutes, please test the connection afterwards and give us feedback.

If it is only a Wi-Fi problem, I can recommend you our Wi-Fi optimization.
If all this doesn't help, we can of course replace your router.

Beste regards
Ida

[elhebert]

Hello @Ida ,

I did a test and still the same result with the WiFi:

I don't see how rebooting my device would solve an issue that has been there since September.

Also, I'd like to be consulted before someone remotly reboot my device. What if I was doing something that requires internet access while you rebooted it, like an important meeting or a job interview?

I'd like to point out that my computer is less than 1m away from the device and there's no wall between the 2, just a piece of wood from a desk. And like I said before, all the tests are done in isolation with a single device connected.

I would like to have the router replaced as it's the most likelly source of the problem.

kind regards,
Dieter.

[elhebert]

I did another test and it got way worst:

[Ida]

Hi elhebert

I have just ordered the replacement of your router.

Best regards
Ida