Internet, Telefon & TV über Kabel

Contract termination
GELÖST
Gehe zu Lösung
Highlighted
Smart-Analyzer
Good morning,

I have requested a termination of my contract since March as I am no longer living in Germany. However you are still billing me for internet services, you have charged me for April, May and now June. It is not right, I gave back the router to the Vodafone shop since March and cancelled the contract. I also shown the registration paper from the city hall, proving that I am not living there any more. As far as I am registered out of Germany I am entitled to terminate the contract immediately.
Please take care of this situation and cancel my bills past March.
Thank you.
Mehr anzeigen
1 Akzeptierte Lösung

Akzeptierte Lösungen
Moderator

Hi ionutionascu27,

 

I'm sorry that you think so, but we can't change the existing legal regulations for removals.

 

I will close the thread at this point.

 

Regards

Stephan

Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!


Alles Easy How To Hilfe !

Öffentliche Lösungen helfen allen – schreibt uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.

Mehr anzeigen
5 Antworten 5
Moderator

Hi ionutionascu27,

 

in the case of a move abroad, the contract is terminated with a period of 3 months. The period begins on the day of the move. Please refer to the cancellation confirmation. There you will find the exact date of termination.

 

Regards

Thomas

Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!


Alles Easy How To Hilfe !

Öffentliche Lösungen helfen allen – schreib uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.

Mehr anzeigen
Smart-Analyzer
Thank you for your help.
One thing I don't understand...why do I still have to pay another 3 months for a service I don't benefit from any more? I think we can both agree this is total nonsense. And why did I find out about this information from you and not from the local Vodafone dealer when I handed back the router?!
If I ever come back to Germany you will be the last company I will look for, when subscribing for internet or phone services.
Mehr anzeigen
Moderator

Hi ionutionascu27,

 

the term is regulated by law and applies to all providers. It might be difficult to find a provider when you are back in Germany.

 

Regards

Thomas

 

Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!


Alles Easy How To Hilfe !

Öffentliche Lösungen helfen allen – schreib uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.

Mehr anzeigen
Smart-Analyzer
I do understand the law applies the same for all internet suppliers. But this is not the reason I will not use Vodafone services any more. The lack of professionalism from your staff side determines me to pay more than 120 euro for nothing. After I pay for the extra 3 bills I'll never again have anything to do with this company. And of course this story will be shared to other people.
Mehr anzeigen
Moderator

Hi ionutionascu27,

 

I'm sorry that you think so, but we can't change the existing legal regulations for removals.

 

I will close the thread at this point.

 

Regards

Stephan

Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!


Alles Easy How To Hilfe !

Öffentliche Lösungen helfen allen – schreibt uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.

Mehr anzeigen