Dear reader,
I'm really disaponted about your service! It is almost impossible to contact you in any logical way. I do not speak German and feel like I've just been talking to the walls.
I wanted to cancel my Internet contract in June due to my contract with my previous employer had ended, and I would be leaving Germany. I wrote letter to your Customer service address:
Vodafone Kabel Deutschland
Customer Service
99116 Erfurt
But instead of solving my problem, you aksed me to make a post on forum.
I was able to get another contract with another empolyer also in Berling shortly after, and thus I would stay in Germany, though under a new address. I sent you another letter concerning these changes on the 8th of September 2018. However since your service was not available at this new address, I was given the option to terminate the contract from the 7th of December, I included my new lease contract as proof.Once again your operators did not want to help me in my situation and I am forced to write on your forum. I have made numerous calls to your call center, but have either not been answered or not helped.
I hope we can resolve this issue at once.
Last but not least; There was a change in my e-mail adress asociated with my vodafone account. I had changed this on the online account page, but you keep sending letters about the email address not being reachable. I have confirmed multiple times that the change was a applied, but your system still sends them to my old, discontinued, email address.
Phuong
