Contract is terminatated but still receiving bills

[dmitripavlikov]

I left the country in April.
I've terminated the contract.

And yet today I received an email demanding to pay 47,31 Euro. Why? It's been 4 months already.

[Lars]

Hi dmitripavlikov,

you must have received a cancellation confirmation, right? Which date is there confirmed for cancellation?

Best regards

Lars

[dmitripavlikov]

Hello Lars,

yes, I have received a cancellation confirmation. Confirmed date for cancellation was 28.07.2019

Best regards
Dmitrii

[Lars]

Hi Dmitrii,

we already have your data, so I was able to check it out.

Correct, the contract ends on 28.07.2019. However, the July invoice was booked back by your bank. The open amount is therefore the invoice from July and 2 times the return debit fee.

Best regards

Lars

[dmitripavlikov]

Hi Lars,

I paid for the last invoice. Could you check if the contract with Vodafon is really finally over? 

Best regards
Dmitrii

[Nancy · Accepted solution]

Hello Dmitri,

Lars isn't here right now and I'm taking over for him.

I can reassure you, your contract was really terminated on 28.07.2019. Your bank transfer for the open account has also been received by us. So you have paid everything and really don't have to worry.

Do you still have a question or may I close your thread then?

Best regards

Nancy