Contract is not finished

[rke]

I've done the abmeldung and cancellation by phone last month, together with sending the router back to the address but I've recently received an e-mail from Vodafone saying my contract will end 16/08/2019.

[Thomas]

Hi rke,

let's take a look. Please send me your customer number, name and address in a private message.

Afterwards reply again here in the post.

Regards

Thomas

[Mortuus]

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@rke@  schrieb:

I've done the abmeldung and cancellation by phone last month, together with sending the router back to the address but I've recently received an e-mail from Vodafone saying my contract will end 16/08/2019.

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Hy rke,

maybe you've a good friend, than let him/her translate the "AGB" of your contract in your language;

you have cancel the contract from vodafone only in TEXT form.

AGB 10.4 Die Kündigung muss unter Angabe der Kundennummer in Textform erfolgen.

You have (than, not now) the same costs for your contract, up to the end, without services from Vodafone.

Better, a moderator is looking over your contract

regards Mortuus

[Der Ritter]

@Mortuus:  Wenn man nicht mal "Hi!" richtig schreiben kann, dann sollte man die Finger von Antworten auf Englisch ganz bleiben lassen.  Ist besser.

@rke:  Don't let the weirdly written reply regarding the formal requirements irritate you at this point in time.  Stick to the offer made by @Thomas to have a look into this matter instead, maybe he can help you sort it out.

[rke]

Hi Thomas,

I've sent you the info in via private message.

Thanks.

[rke]

Hey @Thomas,

Forgot to tag you in the previous response.

[Tina]

Hello rke,

please send me in a private message your new address.

Best regards

Tina

[Stephan · Accepted solution]

Hi rke,

as I could see you already send us all necessary documents on 04.10.2018. According to German law I was able to shorten your cancellation to 02.01.2019.

Regards

Stephan

[rke]

Thanks @Stephan,

But It's still disappointing that after staying with the company for more than 3 years, that I have to pay for so long without using the service.

Best regards,
Plinio

[Stephan]

Hi rke,

I can understand that you're unhappy with that up to, but unfortunately that's a settlement that we can't change.

Regards

Stephan