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Frage
Antwort
Lösung
am 13.07.2020 22:52 - zuletzt bearbeitet am 14.07.2020 07:24 von ERFD
Hi, I have a cable contract and it is about to end. I want to terminate the contract now. Please let me know how to proceed. Kundennummer: XXX.
Regards,
Divya Agrawal
Edit: Please do not distribute personal data on the Internet 😉
am 14.07.2020 02:17
Send your cancellation letter (in German language!) to the address that is mentioned in your invoices -OR- use the contact form while being logged in and send your cancellation request (also in German language) there.
Please note: If your contract has a minimum term, your cancellation request has to be received by Vodafone at least 3 months before the contract term ends - otherwise the contract will automatically extend for another year.
am 14.07.2020 12:01
Hello Divya,
I'll take care of it. Send me the following informations in a private message:
full name
date of birth
address
customer number
Please reply here when you have sent the private.
Best regards
Tina
am 14.07.2020 12:06
Have sent a private message.
thanks and regards,
Divya
am 14.07.2020 13:11
Hello Divja,
thanks. I need your full address.
Best regards
Tina
am 14.07.2020 15:05
am 14.07.2020 17:58
Hi Tina,
The contract was for 2 years so the end should be 2020. Also I am not in Germany since February (and stuck in Nepal because of Coronavirus). I am not sure when I will return back to Germany. Let me know if this can be terminated in 2020. It would be a great help.
Regards,
DIvya
am 14.07.2020 19:05
There is no automatic ending of contracts - they'll extend themselves if not one of the parties explicitly cancels them. And for a cancellation, the notice period (in case of a 2 years contract this would be 3 months) has to be taken into consideration.
Thus your cancellation request would've been needed to be received by Vodafone at least those 3 months before the end of the contract term. As we're now nearly a month over this period, I doubt there will be any chance to end the contract in 2020 on a regular basis since you've missed to send the cancellation request in time.
Only way would be if you would have permanently relocated to an address, where the contractual agreed services cannot be fullfilled - but even then, you would be needed to present proof of relocation -and- even after this relocation request has been filed, you'd be required to pay for (at least) another 3 months.
Plus you'd still be required to return all rental devices in time as you'd otherwise be charged for not returning them.
am 14.07.2020 19:08
That is rather weird. And also I am in a weird situation with not being in Germany at the moment and hence all these issues are arrising and the delay in my notice. I can return the devices through someone but please understand my situation and let me know if something can be done in this case. As I don't know for how long I will have to stay in Nepal because of the Coranavirus crisis.
15.07.2020 09:11 - bearbeitet 15.07.2020 09:58
Hello Divja,
for a timely cancellation in this year, your cancellation came too late. Your contract has a cancellation period of 3 months.
For an early cancellation because of your stay abroad, we need a certificate of deregistration from germany.
Best regards
Tina