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Frage
Antwort
Lösung
am 12.11.2018 10:53 - zuletzt bearbeitet am 12.11.2018 10:57 von Lars
I am seeking help to resolve the matter of being put on a contract that I did not agree to.
I called your customer service on the 25th of October to downgrade to 'Red Internet & Phone 32 Cable' for 29,99eur/month from my 'Red Internet & Phone 200 Cable' contract as was permitted by my original contract after one year of commitment. Upon calling, I was offered another contract for 50mbit/s speeds at 25eur/month for the duration of two years. I verbally agreed to those terms but to my disappointment, I received a different contract in the mail to which I did not agree to. The new contract states that for an additional two years, I have to pay 29,99eur/month for 50mbit/s speeds with some additional 'Siecherheitspaket' for 3,99eur/month that I never agreed to or wanted. I called customer service, yet again on the 8th of November, to try and resolve the matter and revert back to the 'Red Internet & Phone 32 Cable' for the remaining one year but was told that they cannot help me and to make a formal complaint online.
I proceeded to make a formal complaint online using your online form system but was yet again redirected to the forum section of your website to try and get this resolved.
So here I am requesting that you cancel my current contract that I DID NOT agree to and immediately put me on the 'Red Internet & Phone 32 Cable' contract at the price of 29,99/month ending in November of next year. I also request that you refund me the 32,25eur that you debited from my account on the 8th of November. I urge you to quickly deal with this matter as it has been a big inconvenience for me.
My customer number is ***
Edit: @LukaJ customer number deleted
am 12.11.2018 20:53
Hi LukaJ,
here you are right and we are sure to find a solution. Please send me your customer number, name, date of birth and address in a private message.
Afterwards you reply again here in the post.
Regards
Thomas