Hello,
Good day.
First of all, I would like apologize because I do not know German language yet, I am learning and I hope you would understand me. I got a vodafone internet connection in last October. When I got the connection I was told that I can cancel the contract any time, because I knew that I am going to change my house very soon. So when I changed the house I could not find any option to cancel my contract and I found that my contract can be cancelled only on October, 2020. It was really frustrating for me. Having no other option, I ordered a 'move' which cost me additional 39 euros. Now after coming to my new house, I could not connect my router because there is no multimedia dosenaufsatz port in my house. I contacted my house owner about the issue, he confirmed that there is no port and told me not to try/touch anything because there is already a good internet connection in the house. Now my router is only sitting there idle and I am paying without using any internet. Under the circumstances I am requesting you to please let me cancel my contract. I agree that this is my mistake and I apologize for that. However, being a student it would be very hard for me to keep paying the bills for the next two years. I hope that you understand my problem and will oblige me with a fair decision. If necessary, I am willing to pay the penalty fee which I found to be three months' bill.
