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Contract cancellation
RobertPopescu
Smart-Analyzer
Smart-Analyzer

Hello,

 

I would like to cancel my contract due to the internet speeds consistently being lower than the minimum advertised. I've already sent a cancellation letter by post but I've been advised to seek guidance on the forum. Can anyone help me with that?

 

Thank you

5 Antworten 5
pRo-Marco
Ex-Moderator:in
Ex-Moderator:in

Hi RobertPopescu,

 

let us prove the connection. Please send me your name, address, day of birth and customer number by PN. Please also let me know here if you have sent the message.

 

Kind regards

Marco

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Hello,

 

Thank you for the support. In the meantime I got in contact with Vodafone on Facebook. They were able to confirm the problem and the fact that there is no planned solution at the moment. They opened a ticket and advised me to send another cancellation letter with reference to the ticket. I hope it will get cleared up this time.

 

Best regards,

Robert Popescu

pRo-Marco
Ex-Moderator:in
Ex-Moderator:in

Hi RobertPopescu,

 

thank you for the reply. I hope everything will work as you wish. Can I close the thread?

Kind regards

Marco

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Hello,

 

Yes, you can close the thread.

Thank you for the support.

Claudia
Ex-Moderator:in
Ex-Moderator:in

Hello RobertPopescu,

 

alright :). We wish you Happy Holidays.

 

Kind regards,

Claudia

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