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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
am 08.12.2021 17:27
Hello,
I would like to cancel my contract due to the internet speeds consistently being lower than the minimum advertised. I've already sent a cancellation letter by post but I've been advised to seek guidance on the forum. Can anyone help me with that?
Thank you
am 15.12.2021 12:44
Hi RobertPopescu,
let us prove the connection. Please send me your name, address, day of birth and customer number by PN. Please also let me know here if you have sent the message.
Kind regards
Marco
am 16.12.2021 11:23
Hello,
Thank you for the support. In the meantime I got in contact with Vodafone on Facebook. They were able to confirm the problem and the fact that there is no planned solution at the moment. They opened a ticket and advised me to send another cancellation letter with reference to the ticket. I hope it will get cleared up this time.
Best regards,
Robert Popescu
am 20.12.2021 11:44
Hi RobertPopescu,
thank you for the reply. I hope everything will work as you wish. Can I close the thread?
Kind regards
Marco
am 20.12.2021 12:42
Hello,
Yes, you can close the thread.
Thank you for the support.
am 23.12.2021 09:28
Hello RobertPopescu,
alright :). We wish you Happy Holidays.
Kind regards,
Claudia