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Frage
Antwort
Lösung
am 11.08.2020 15:56
Hi,
I have made an Internet cable contract with Vodafone and I was told while doing the contract that Vodafone would take care of canceling my existing contract with 1&1 and that I would not need to pay my remaining time with 1&1 but so far nothing happened.
After contacting the customer service yesterday about the situation, I was told that I would receive a form via e-mail that I would need to fill in order to cancel the 1&1 contract but I haven't received anything until now.
Any help would be appreciated.
am 11.08.2020 22:04
Hi Ricardo26,
welcome here in our Community.
We can have a look on that. Please send me a private message with the following information:
your name
your address
date of birth
your customer number
the link of this thread
Please reply here when you have sent the private message.
Regards
Stephan
am 12.08.2020 00:24
Please note that Vodafone can only take care of cancelling your old contract if the following conditions are met:
a) you're taking your old telephone number with you to the new contract ("Portierung")
-and-
b) your cancellation request is is still within tim before the notice period of your old contract ends; usually it is said that you should give another 4..6 weeks before the end of your notice period which may up to 3 months to the end of your old contract
12.08.2020 10:18 - bearbeitet 12.08.2020 10:29
@Stephan I have sent you a private message, thanks for the help.
am 12.08.2020 17:01
Hi Ricardo26,
thanks for the pm.
The form for the termination of the old provider was sent to you on the 10th.
Unfortunately the e-mail address is not yet verified. Therefore the form comes with the letter post.
Regards
Stephan
am 12.08.2020 18:18
@Stephan Can you confirm if I will not have to pay anything to 1 & 1 due to the cancelation like I was told during my contract sign up call with Vodafone?
Otherwise I will have to cancel my contract with Vodafone (I have 14 days to cancel it without any special reason), since I don't want to pay two services at the same time.
I have confirmed my e-mail address, in the MeinVodafone page it shows that the mail is confirmed.
am 12.08.2020 19:58
Hi Ricardo26,
you got a credit note at the beginning of the contract. So there won't be deductions for the next months.
Meanwhile you can send back the form for the provider change.
Regards
Stephan
am 12.08.2020 22:55
@Ricardo26 schrieb:
@Stephan Can you confirm if I will not have to pay anything to 1 & 1 due to the cancelation like I was told during my contract sign up call with Vodafone?
You got that wrong:
You still have to pay your monthly invoices to 1&1 until your cancellation gets effective. Vodafone cannot influence any kind of invoices that 1&1 generates and that they charge you on base of your old contract with 1&1.
Instead, Vodafone will not charge you any fees for that time - thus you only have to pay to 1&1 until the contract ends and Vodafone will start charging you from that day on. This means you won't have to pay for two contracts at the same time.
am 17.08.2020 22:08
Ok, as long as I only have to pay one contract that's good enough but I still haven't received the provider change form.
@Stephan Can you send it via e-mail instead, or send it via mail again, it doesn't seem normal that it takes so long to receive it.
am 18.08.2020 10:28
Hi Ricardo26,
please enter again you e-mail-address in your customer portal. After that you get a message to verify this address.
Please do so an reply here again.
Regards
Stephan