TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 27.11.2018 17:47 - zuletzt bearbeitet am 27.11.2018 17:51 von Thomas
am 28.11.2018 15:30
Hi timlog100,
if the contract still has a term until August 2019, the cancellation date is correct for the time being. Did you write in the notice that you are leaving the country?
Regards
Stephan
am 14.03.2019 18:00 - zuletzt bearbeitet am 14.03.2019 18:02 von Andre
Hi Stephan,
I sent a formal letter to Vodafone KD in April 2018 requesting cancellation of the contract at its end in August 2018. I did not, however, make the request online as I was informed that all requests for cancellation of utilities contract needed a formal letter with a signature.
Since August 2018, Vodafone has been withdrawing 45 euros per month from my account.
Given that I requested cancellation in a timely manner (albeit in the incorrect format) in April 2018, left the address to which the internet connection was being supplied in July 2018, left Berlin and Germany in July 2018 it seems COMPLETELY UNREASONABLE that you continue to withdraw large monthly payments without ANY service being provided by you for an ENTIRE YEAR!.
I would appreciate you attention on this matter and a refund of the monies paid.
Please advise.
Danke schon,
Tim
am 15.03.2019 12:18
Hello timlog100,
if you have terminated your contract in the normal way and have not stated in your termination letter that you are moving abroad, it will be terminated in the normal way at the end of the term. Please send me your customer number, name, date of birth and address by private message and then report again here in the article.
Best regards
Nancy
am 18.03.2019 17:34
Thank you very much.
Private message sent.
MfG,
Tim
am 19.03.2019 18:44
Hi timlog100,
as you've already noticed, the contract was terminated. Unfortunately, we had no proof of the move so far, so the termination was stopped at the end of the contract period. Only now have we been properly informed about the move. A repayment is unfortunately not planned.
Regards
Thomas