Contract cancellation (Leaving Germany)

[BenedictR]

Hello everyone!

I am writing in English, as my German is not that good.

I have two contracts by Kabel (Red Internet & Phone 200 Cable) and Vodafone (GigaKombi). At the end of December 2018 I am leaving Germany as my job contract comes to an end. Therefore, I would like to terminate my Internet & Phone contract only, as I would like to keep my German phone number for a few more months---I will be living within EU. I first made my Internet & Phone contract in March 2014 and it would last until February 2019. However, in May 2018 I added GigaKombi to my contracts, which extended the earliest cancellation date of both to May 2020. Would it be possible to do this: keep GigaKombi and terminate Internet & Phone at the end of December 2018?

Any help would be much appreciated. Thank you in advance.

Best regards,

Benedict Vassileiou

[Der Ritter]

First things first:  "Gigakombi" is not a tariff/monthly plan, but the name for the combination of different Vodafone products to receive a certain monthly rebate. 😉

That being said:  Did you already check the numerous other threads that deal with precisely this topic?  Some of them even have the 100% identical headline as yours.  And all the answers are there already as well.

Hence in a nutshell:

• There is no legal basis for an early termination of a mobile contract when moving abroad (just for completeness' sake).
• For a fixed line contract you need to provide Vodafone with proof of deregistration (Abmeldebescheinigung) together with your premature cancellation request (or at least in a very timely manner afterwards).
• Vodafone will check and most possibly send you a statement of approval.
• You will be charged for the three months following the premature cancellation as described in German Telecommunication Laws and Regulations.
• Make sure you return all and any rental hardware in due time.

[Stephan]

Hi BenedictR,

do you have any further questions or do you need any other support.

Regards

Stephan

[BenedictR]

Hello and thanks for your replies!

Yes I do need further support because contacting the support centre of Kabel is not helpful at all. When I requested my contract cancellation there by sending them my deregistration proof, they sent me back to the forum here again. So, in fact, I do not know how to actually proceed with my cancellation request.

I also requested cancellation for my mobile phone contract, separately with Vodafone. I was luckier in this one, as they did reply but unfortunately told me that a premature cancellation is not compatible with my contract and I would have to pay a high fee for it.

Any help would be much appreciated. Thank you!

All the best,

Benedict

[Stephan]

Hi BenedictR,

then please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan