Contract canceled after address change

[asjr]

Hi,

I have reported yesterday (30.06.2022) a move to a new address which is going to happen on July 31st. However, today I no longer have access to the internet and I can't see my contract anymore (the message says "contract expired. You can no longer use these Vodafone products (formerly cable contract).")

I don't understand why my contract is gone?!

Can you please give me some support?

My current plan is Vodafone CableMax 1000

[Anett]

Hello asjr,

welcome to the community. Of course, that didn't go so well. 😞 Please tell me which state you are from.

Best Regards

Anett

[asjr · Accepted solution]

Vodafone solved my issue. It was a mistake from their side.

[Torsten]

Thank you for your feedback. Then I'll close here now. If you have any questions or concerns, simply open a new post in the appropriate board.