TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 29.01.2020 18:51
I am student who study in Germany for few months as a exchange student, now I ready to go back my home country and I would like to how can I cancel my contract? Since I need inform vodafone 8 days before as technician told me before and I tried to call the hotline service but I can't speak in Germany, please help..
And in janurary since my bank account don’t have enough money for fee deduction, therefore, a day later i've transfer back the fee and it is okay now?? thank you very much!! Please do help!!
am 30.01.2020 07:13
Hi CM_L,
let us first clarify what kind of contracts you have with us (Cable, DSL or Mobile).
Regards
Thomas
am 30.01.2020 10:20
i am using red internet and phone 50 cable, thank you!
am 30.01.2020 11:23
Hi CM_L,
let's take a look. Send me your customer number, name, date of birth and address in a private message.
Then reply again here in the post.
Regards
Thomas
am 30.01.2020 11:53
Thank you sir, i've sent you the info already! Please check! Thanks for the help!
am 30.01.2020 13:19
Hi CM_L,
in this case we can terminate the contract with a period of 3 months starting from the day of the move. We can made the cancellation here and you receive also an confirmation.
For your late payment you must inform no one.
Regards
Thomas
am 30.01.2020 13:57
So for the payment of January, as long as I paid then Vodafone will receive few days later right? Moreover, as I leave on 10 February, what day should I cancel my contract since I have to use internet until 1day or 2day before i go? Thank you sir.
am 30.01.2020 15:06
Hi CM_L,
the contract is automatically finished 3 months after the move. The term begins with the move day from him 10.02 the contract runs another 3 months.
Regards
Thomas
am 30.01.2020 15:38
so where I can do the cancel confirmation? And after I cancel it, it still lasts for 3months? Do I need to pay for that? Thanks
am 31.01.2020 07:13
Hi CM_L,
we can process the cancellation here. Yes, the 3 months still have to be paid.
Regards
Thomas