Contract Termination

[a_cherkasov]

Hello Vodafone,

I would like to terminate my contract for cable & internet. In my online services it states that I am not subscribed to cable or internet, however i am being charged for it. 

Please contact me privately so I can provide you with all my contract information.

Thank you,

Alex

[Grit]

Hello Alex,

what kind of online service do you mean? The customer portal? Did you already add the cable contracts there? You cannot cancel your earnings in the customer portal. Have you sent your resignation through the account form yet? If so, with what result?

Why didn't you reply to presenter Lars in your November 2017 post? That was when we were talking about the resignation.

Regards Grit

[a_cherkasov]

Hi!

Thank you for your answer.

I have moved out of the country and kept my service on the person who is subletting my apartment. However, on my account portal I am so sorry for you. I currently have cable and internet as my services. 

How do I go about canceling my services?

Best,

Alex

[Thomas]

Hi a_cherkasov,

let's take a look at the contract. Please send me your customer number, name and address in a private message. Then reply here again.

Regards

Thomas

[a_cherkasov]

Hi Thomas,

I have just sent you a message! thanks 🙂

[Grit]

Hello a_cherkasov,

regular termination is possible on 24.08.2018. We still need the new address to be able to terminate the contract so that we can send you the confirmation. Please send the new address in a private message.

Regards Grit

[a_cherkasov]

Hi Grit,

I have sent you a private message.

Best,

Alex

[Thomas]

Hi Alex,

the notice has been processed. You will receive confirmation within the next few days.

Regards

Thomas