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Contract Termination
Cable-Internet
Smart-Analyzer

My Cable internet is not working from last one month.

It was a new installation and I requested to treminate the DSL one and activate the Cable internet one month back. The cable internet is not working at all. Frequnt disconnections happening. The technicians came twice but still the same issue. It is disturbing my work.

Request you to cancel the cable internet and keep the old DSL internet active.

 

Regards,

Bidhu

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7 Antworten 7
Cable-Internet
Smart-Analyzer

I went to the Vodafone shop but person was so rude. He didn't even check my Costomer number and asked to contact the technical team. This is strange neither the technnical team solving the issue nor the support team/contract team teminating the contract . 2 tickets have been closed.  I tried to reach out to the contract team but no luck since they don't speak English.

Seriously very bad experience with Vodafone

It will be great  if I can get some help from Vodafone in this forum.

 

Regards,

Bidhu

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Wallace
Moderator

Hi Cable Internet,

 

welcome to our community.

 

I would like to take a look at this. Send me your customer data (name, address, customer number, birthday, current phone number) in a private message and then let me know here that you have submitted the data.

 

Regards

Wallace



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Cable-Internet
Smart-Analyzer

Hi Wallace,

Thanks for the response. The details have been shared as mentioned.

 

Regards,

Bidhu

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Ida
Moderatorin
Moderatorin

Hi Cable-Internet

As I could see, a new fault ticket was created via the hotline. As soon as more is known, you will receive a response from the technical department via sms or phone call.

Best regards
Ida



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Cable-Internet
Smart-Analyzer

Hi Ida,

 

The same thing is happening from last 45 days. I am not sure when it will be resolved.

If it can't be resolved , why not the contract termination ! Then I can look for something else.

I am unable to complete my work everyday.

Is there any alternative can be arranged till the issue fixed??

 

Regards,

Bidhu

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Cable-Internet
Smart-Analyzer

Error.JPGAlways it got disconncted after these errors. Can it be fixed ??

 

Regards,

Bidhu

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MariaK
Moderatorin

Hello Cable-Internet,

 

I looked again in your customer account and saw that a new ticket was created. A technician will contact you immediately.

 

Many greetings,

Maria



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