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Contract Termination due to leaving Germany
Netzwerkforscher

Dear Vodafone Community,

 

I have de-registered and left Germany last week and would like to terminate my internet contract. Please contact me so that I can submit you the Abmeldebestaetigung.

 

Thank you for your kind attention.

Best Regards,

yycchan

 

Edit: You are using a cable contract. So I switched your thread to the correct board. BR, DanyG

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25 Antworten 25
Moderator

Hi yychan,

 

please send me the following data by private message:

 

- customer number

- name

- Address (old and new)

- date of birth

- Deregistration confirmation.

 

Please contact us here in the thread as soon as you have sent the PM.

 

Best regards

Lars

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Netzwerkforscher

Dear Lars,

 

Thank you for your prompt reply.

 

I have just sent you a private message with your requested information.

Please note that I have also returned the router by DHL with the enclosed return form before I left Germany.

Hope all these are clear and adequate for the contract termination.

Best Regards,

yychan

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Moderator

Hi yychan,

 

I worked the resignation. You will receive a written confirmation by e-mail.

 

Please note that the contract ends with a period of 3 months according to telecommunications law. We have already received the cable router, I can confirm that.

 

Do you have any further questions?

 

Best regards

Lars

Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!


Alles Easy How To Hilfe !

Öffentliche Lösungen helfen allen – schreibt uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.

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Netzwerkforscher

Dear Lars,

 

Thanks very much for your message.

I have received the email confirmation regarding my internet termination. Thank you for that.

How about my mobile phone contract? Could you please also send me a confirmation of the contract-end-date for that?

Best Regards,

Yuenyu Chan

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Moderatorin

Hi yychan,

 

you have to cancel your mobile phone contract separately. We can only take care of your cable contract. But our mobile phone colleagues have the opportunity to see the whole thing if you like?

 

Best regards

Nancy

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Alles Easy How To Hilfe !

Öffentliche Lösungen helfen allen – schreibt uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.

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Netzwerkforscher

Dear Nancy,

 

Thank you for your message.

Could you please forward my account information to your mobile phone colleagues and ask them to check this for me?

 

Best Regards

Yuenyu Chan 

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Moderatorin Su
Moderatorin

Hi yychan,

 

you can reach me also by PN.

 

Please send your mobile phone number with customer password for my check.

 

Greetz

Su

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Alles Easy How To Hilfe !

Öffentliche Lösungen helfen allen – schreibt uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.

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Netzwerkforscher

Dear Su,

 

I have sent you the requested information.

Thank you very much.

 

Best Regards,

yychan

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Netzwerkforscher

Dear Su,

 

Sorry that I cannot send out the following message to you privately. It said that I have reached the limit of private message (there's a limit! strange!). So I post it here.

 

Noted and thanks very much for your assistance. 

Could you please also confirm me that I can continue to use my current mobile number after August (that my "Rufnummernmitnahme" is successful)? I need to be sure about this, as no one has confirmed me earlier.

 

Thanks with best regards,

yychan

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