TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 07.07.2019 09:20 - zuletzt bearbeitet am 08.07.2019 11:49 von DanyG
Dear Vodafone Community,
I have de-registered and left Germany last week and would like to terminate my internet contract. Please contact me so that I can submit you the Abmeldebestaetigung.
Thank you for your kind attention.
Best Regards,
yycchan
Edit: You are using a cable contract. So I switched your thread to the correct board. BR, DanyG
am 08.07.2019 12:21
Hi yychan,
please send me the following data by private message:
- customer number
- name
- Address (old and new)
- date of birth
- Deregistration confirmation.
Please contact us here in the thread as soon as you have sent the PM.
Best regards
Lars
am 08.07.2019 16:42
Dear Lars,
Thank you for your prompt reply.
I have just sent you a private message with your requested information.
Please note that I have also returned the router by DHL with the enclosed return form before I left Germany.
Hope all these are clear and adequate for the contract termination.
Best Regards,
yychan
am 10.07.2019 08:49
Hi yychan,
I worked the resignation. You will receive a written confirmation by e-mail.
Please note that the contract ends with a period of 3 months according to telecommunications law. We have already received the cable router, I can confirm that.
Do you have any further questions?
Best regards
Lars
am 11.07.2019 04:58
Dear Lars,
Thanks very much for your message.
I have received the email confirmation regarding my internet termination. Thank you for that.
How about my mobile phone contract? Could you please also send me a confirmation of the contract-end-date for that?
Best Regards,
Yuenyu Chan
am 13.07.2019 12:46
Hi yychan,
you have to cancel your mobile phone contract separately. We can only take care of your cable contract. But our mobile phone colleagues have the opportunity to see the whole thing if you like?
Best regards
Nancy
am 15.07.2019 05:55
Dear Nancy,
Thank you for your message.
Could you please forward my account information to your mobile phone colleagues and ask them to check this for me?
Best Regards
Yuenyu Chan
am 16.07.2019 08:38
Hi yychan,
you can reach me also by PN.
Please send your mobile phone number with customer password for my check.
Greetz
Su
am 17.07.2019 06:32
Dear Su,
I have sent you the requested information.
Thank you very much.
Best Regards,
yychan
am 19.07.2019 10:37
Dear Su,
Sorry that I cannot send out the following message to you privately. It said that I have reached the limit of private message (there's a limit! strange!). So I post it here.
Noted and thanks very much for your assistance.
Could you please also confirm me that I can continue to use my current mobile number after August (that my "Rufnummernmitnahme" is successful)? I need to be sure about this, as no one has confirmed me earlier.
Thanks with best regards,
yychan