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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
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Frage
Antwort
Lösung
am 27.07.2021 12:00
Hello,
I had recently applied for contract termination and even got confirmation of my contract termination.
And now today I get an email saying I revoked my contract termination and it gets renewed AGAIN??!!
How is this even possible? I never gave any consent to revoke my contract termination?!
And now its renewed until 27.07.2023.
What is even going on? Is this even legal?
Best,
Gautham
am 27.07.2021 18:09
Hi GauthamR,
there's a notice in you account from yesterday, that you revoked the cancellation for a new tariff. Is that correct?
Regards
Stephan
am 27.07.2021 18:11
Hello Stephan,
I currently have 1000 Red Kabel, and I applied for termination of contract yesterday.
No, I did not revoke my cancellation for a new tariff, I'm not sure how this even happened? That's what is confusing me.
Best,
Gautham
am 27.07.2021 18:13
Sorry, Correction, I applied for termination of my contract on 23rd July, not yesterday.
am 27.07.2021 19:52
Hi GauthamR,
thanks for that so far.
I can see the request of cancellation, it was processed yesterday. Also yesterday the cancellation was revoked and you got you cable tariff for a lower price (44,99 Euro instead of 49,99 Euro).
So if you don't want that and keep the cancellation open, just give me a reply here.
Regards
Stephan
am 27.07.2021 21:35
Hello Stephan,
Yes, I noticed the tariff was changed to 44.99 euros, I'm not sure how that happened, honestly I don't know how this whole revoke even happened in the first place.
I would like to keep the cancellation open, and I suppose 04.01.2023 is the last date of the contract. Could you please keep the cancellation open and confirm the last date of contract?
A follow up question, is it possible to break it any sooner?
Thanks for looking into this.
Best,
Gautham
am 28.07.2021 17:20
Hi GauthamR,
okay, then I'll cancel the change and replace the old cancellation.
Because of the several contacts there's a little mess in your account. Please don't be confused, but you'll also get a confirmation to 4 January 2023.
You'll also get a confirmation from me that the last tariff change is revoked.
I'm very sorry for this. Your message, that you want to cancel your contract was very clear. I can't tell you exactly where the whole thing began to mess up.
Regards
Stephan
am 28.07.2021 18:44
Hello Stephan,
Thank you for the update.
I've got a confirmation that the last tariff change has been revoked.
Will wait for the confirmation to 4th January 2023 end date.
thank you for looking into this.
Best,
GauthamR
am 29.07.2021 15:05
Hi GauthamR,
you’re welcome.
Is there anything else I can do for you?
Regards
Stephan
am 29.07.2021 15:11
Hello Stephan,
So, just wanted to confirm, my current contract is also cancelled, and the last day of contract is 04.01.2023, am I correct?
Apart from this question, that's all I got for now. Thanks again
Best,
Gautham