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Contract Extension
peterpauldsilva
Netzwerkforscher
Netzwerkforscher

Hello,

My customer number is xxxxxxx and my Internet & Phone(Cable) contract is going to end soon and I would like to ask about the renewal. Could you please advise what would be my tarif if I am continuing with your service?

 

Thanks

 

Edit: Customer number removed

13 Antworten 13

Hi,

The router keep disconnecting the phones on it's WiFi often. This issue goes away if the router is restarted.

 

Regards,

Christin

Lars
Ex-Moderator:in
Ex-Moderator:in

Hi Christin,

 

we're changing the cable router. The new device will be delivered by DHL in a few days. Please send the current router back to us. Details can be found in the corresponding letter. Test the new router and give us your feedback.

 

Best regards

Lars

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Ok, thanks. Will do.

 

Christin

Hi Lars,

I have received the replacement device and have set it up. The old device was also handed over to DHL today under AWB # 188595985941. I will feedback on the new device in couple of days.

 

Regards,

Christin