Contract Cancellation

[HananOthman]

Hello,

I am moving out of Germany in 3 months and I need to cancel my cable internet contract prematurely. I am not sure where to start with this so I am posting here for help. Thanks a lot!

[Thomas]

Hi HananOthman,

you've come to the right place.

In this case we can terminate the contract with a period of 3 months starting from the day of the move. Send me your customer number, name, date of birth, old and new address in a private message.

Then reply again here in the post.

Regards

Thomas

[HananOthman]

Hello,

I am moving out of Germany and I would like to terminate my contract prematurely on 07.08.2019. Can I please get some help with this? Thank you in advance.

Edit: new post merged with old post because same topic. Please don't create a new post, just answer here

[HananOthman]

Hi Thomas,

Sorry for the double post, just sent you a pm.

Thanks,

Hanan

[Thomas]

Hi Hanan,

please let me know the exact date of the move. We will then process the cancellation accordingly.

Regards

Thomas

[HananOthman]

Hi Thomas,

I am moving out on 06/08/2019.

Thanks,

Hanan

[Thomas]

Hallo HananOthman,

we handled the resignation. You will also receive a confirmation.

Regards

Thomas

[HananOthman]

Hello Thomas,

Thank you for processing this. I have received the confirmation. However, it mentions that my contract will be ended on 04/11/2019, which is 3 months after I leave Germany. I understand that the rule is 3 months after the date of the move if you cannot offer the service in the new address, but I am not moving inside Germany. I am moving out of Germany and can send you my de-registration certificate if needed. I would like to have my contract ended on 04.08.2019 instead please and thank you for understanding.

Regards,

Hanan

[Thomas]

Hi HananOthman,

it doesn't matter if you move within Germany or abroad. The period of 3 months is regulated by law. We cannot change anything about that.

Regards

Thomas

[HananOthman]

I see, thanks anyway!