Contract Cancellation (Leaving Germany)

[R_Thira]

I would like to inform the Vodafone that I will leave Germany in the end of March 2019.

So, I would like to inform you 3 months before that I would like to cancel the contract number

xxx for internet at home from April 2019.

Thank you for understanding.

Best regards,

RT

EDIT: Personal data deleted for own security.

[Thomas]

Hi R_Thira,

thanks for the information. We will be able to terminate the contract for you. Send me your customer number, name, date of birth and address in a private message 

Then please reply again in the post.

Regards

Thomas

[R_Thira]

Dear Thomas,

I already informed my information by private message.

Thanks and Best regards,

R_Thira

[Anett]

Hello R_Thira,

since Thomas is currently not present, I take over at this point. He informed me that you are moving to the end of March. When exactly? The contract will be terminated +3 months.

Regards

Anett

[R_Thira]

Dear Anett,

I think I will leave Germany about 31 March 2019.

Best regards,

R_Thira

[R_Thira]

Dear Anett,

Could you please give me an address of Vodafone for returning the router?

Thanks and best,

R_Thira

[Thomas]

Hi R_Thira,

you'll get a termination confirmation. There you will find the address for the return.

Regards

Thomas

[R_Thira]

Dear Thomas,

Sorry for bothering you again.

Could you please tell me when I will get a termination confirmation?

Because I need to check out of the apartment lates on 29.03.2019.

So, I need the address information to return the modem before that time.

After that I will take a flight to Thailand. Then it will not be possible for me to take care of the modem. 

Thank you for your understanding.

Best regards,

Raweewan Thiramanas

[Lars]

Hi,

the confirmation was already sent on 07.02.2019. Didn't you receive it?

You will also find a copy in your customer portal. Have a look under "Meine Dokumente" from February. There you will also find the return address. Did you find it?

Best regards

Lars

[R_Thira]

Dear Lars,

I did not receive it at all. Good that I asked you in advance.

I followed your advice and download the "Kündigungsbestätigung" from my account.

And yes, I found the return address.

Now, i know what is the problem. 

Because, in my address information, there is no room number specified.

So, that is why I have never received any document from Vodafone at all.

Hope I did not miss any important letter.

Thanks for your help.

Best regards,

R_Thira