Willkommen in der Vodafone Community
welcome to our community. Nice to see you.
It's annoying that there's been this misunderstanding. Maybe the employee hasn't been around long time and had hard explaining it.
But on the actual topic: We have never promised in writing to take over a contract. The necessity has not yet occurred with you either, right?
If you move, you can take the contract with you. if the new address is not supplied by us, you can terminate the contract prematurely. In principle, it is not possible to take over the contract. But I don't know how that will be in the future.
What do you expect now?
Thanks for your reply.
It's not about occurence of the necessity, it will occur anyway. But. it's about the mistake by your employee which I signed the contract based on. My intention when I signed the contract was that I can change the contract holder in the future at any time.
Maybe it's not mentioned explicitly in the contract, but I shouldn't take the blame for it, as it was confirmed by the employee as well, and what he says shlouldn't contradict with what's in the contract, and you are losing your credibility by that.
I already explained too many situations where he showed lack of knowledge, so I believe that I shouldn't pay for his mistake.
Finally, I'm expecting a termination of my contract
we can't decide that. You have concluded this contract in the shop. Therefore he has no right of withdrawal.
I have forwarded it to the relevant department so that they can look into the case and make a decision.
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Thanks for your message.
Okay, then I'm looking forward to their reply.
I hope to get an answer as soon as possible.