Changing the plan

[fzerorubigd]

Hi, 

I have the service almost for a year, the first year there was an offer, I want to know for the next year, what is the price and how I should change the plan if I want to change it. 

Best regards

[DanyG]

Hi fzerorubigd,

is it correct that you want to use our bill guarantee? Then just send me a private message with your customer number and password and tell me, which bandwidth you'd like to use in future.

BR,

Dany

[fzerorubigd]

Done. also about the tv plan, when I actually can cancel it completely? 

[DanyG]

Hi fzerorubigd, 

as you are using a cable contract, I switched the thread to the correct board. Our cable specialists get back to you via pm asap. 

BR,

Dany

[Thomas]

Hi fzerorubigd,

since we do not communicate purely by private message, we will contact you on the way. Please send me your customer number, name, date of birth and address in a private message. Afterwards report again here in the post.

Regards

Thomas 

[fzerorubigd]

Hi, 

Done, Also based on my history we already had this conversation for something else, but sent again, I just forgot to add the address 😄 add it in another PM. 

[Grit]

Hello fzerorubigd,

i have ordered for you the change to 200 Mbit/s to monthly 39.99 Euro. This will be booked within the next days and will be effective at the end of the first 12 months from 08.08.2019.

Regards

Grit