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Changing from Unitymedia to Vodafone

yunbe
Daten-Fan

Hi,

I signed a contract for the internet package "2play FLY 400" with Unitymedia, back in June 2019. In January 2021 I received a call from Vodafone, that I can upgrade my internet by changing from unitymedia to vodafone and my Unitymedia contract would be cancelled directly. Although I have the new internet package from Vodafone, since the end of the January, my old contract is not cancelled and I have to pay for both internet packages since then (3 months already) I wrote several emails and made several calls but the issue is still not solved. I would like to ask why does it take so long to cancel a contract.

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2 Antworten 2
Ida
Moderatorin
Moderatorin

Hi yunbe

Instead of changing your contract, it seems that a new one was signed. I am sorry for this bad experience. I would like to help you, send a PM:

 

full name

Date of birth

full address

customer number

 

Please write here again as soon as the PM is out.

Best regards
Ida



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#bleibtgesund

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yunbe
Daten-Fan

Thanks a lot, please check your PM. I'm afraid thigs got more complicated, since I received a phone call from Vodafone last saturday.

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