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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 12.01.2021 16:06
Hello,
First of all sorry for posting in english.
It happened that I have to relocate due to my work, and so I'll be leaving Germany by the end of the month.
I'd like to cancel my internet contract as I'll no longer be able to use it.
I'm not sure how to proceed, I found some info telling me to call directly, others to complete forms, but I'm not sure what the actual procedure is.
Could anyone provide some guidelines as how to proceed ?
Thanks in advance,
am 13.01.2021 09:38
Hello Alexisg,
for this we have created a tutorial. Look at our post "Moving abroad - Leaving Germany".
Best regards
Tina
am 13.01.2021 16:09
Hello Tina,
Thank you for your answer.
I found this tutorial already, but it seems to be only for Cable clients, and I only have internet, so when I click on the links provided, I only get an error message
However I might be doing something wrong.
Best regards
am 14.01.2021 13:31
I don't understand what you mean. For a closer look send me the following informations in a private message:
full name
date of birth
address
customer number
Please reply here when you have sent the private message.
Best regards
Tina
am 19.01.2021 11:16
Hello Tina,
I sent you the private message with the requested information, sorry for the delay
Best regards,
Alexis
am 20.01.2021 20:16
Hi Alexisg,
I have initiated the cancellation because of your move. The written confirmation will be sent to you by e-mail in the next few hours. Do you have any further questions?
Best regards
Lars
am 21.01.2021 09:15
Hello,
Thanks you for your help.
Yes I have a few questions :
- When will the cancellation be effective ?
- Should I send back the internet box, and when ?
- Until when will I be paying the subscription ? I think I read for 3 months after the move on another post ?
Thanks in advance,
am 21.01.2021 18:24
Hello Alexisg,
you should have already received the confirmation of cancellation by e-mail. The contract ends on 01.05.2021. You can also return the Internet box before then. You will find the address in the cancellation confirmation.
Best regards
Lars