Changing contract

[Vladas]

I want to change my cabel contract from 400mbps to 100mbps.

I have a plan where I am currently paying reduced price for 400mbps but the speed on my devices is ever higher than 20mbps. Before the first year ends and my payment increases I want to change the plan to a less expensive 100mbps.

When signing the contract I was advised that I can reduce the plan within the first year.

Kind regards,

Vladas

[seelo2010]

Is the speed all time so slow?
Can I get a screenshot from the Signalpegel" (Signal from Down- and Upstreams) on our Cablerouter?

[Anett]

Hello, Vladas,

please send me a PN with your data (name, customer number, date of birth and address), then I would like to have a look at it. As soon as the PN is out, please contact me again here in the article.

Regards

Anett

[Vladas]

Thanks Anett, I have sent you a message.

[Stephan]

Hi Vladas,

I have now commissioned the tariff change for you. In the next few days you will also receive a confirmation by post.

Regards

Stephan