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Change to a lower internet tariff
MMoataz
Smart-Analyzer
Smart-Analyzer

Hello, I am currently having a Red Internet & Phone Cable 1000 and would like to change to Red Internet & Phone Cable 250 instead (39,99€/month). On the website I only found options to change to higher tariff not lower ones. 

 

I believe changing tariffs happens smoothly without the need to cut the service. Is that correct?

4 Antworten 4
Thomas
Moderator:in
Moderator:in

Hi MMoataz,

 

let's take a look. Send me your customer number, name, date of birth and address in a private message.

 

Then reply again here in the post.

 

Regards

Thomas

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Lars
Ex-Moderator:in
Ex-Moderator:in

Hi MMoataz,

 

thanks for your PM.

 

The 250 rate is not included in your switch guarantee. You can, for example, switch to the Red Internet & Phone 200 Cable at 39.99 euros or to the Red Internet & Phone 400 Cable at 44.99 euros. Which one should we switch to for you?

 

Best regards

Lars

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MMoataz
Smart-Analyzer
Smart-Analyzer

Thank you Lars

So please change my speed to Red Internet & Phone 200

Thomas
Moderator:in
Moderator:in

Hi MMoataz,

 

the change is ordered and you will receive a confirmation.

 

Regards

Thomas

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