Cannot move to the new apartment, Cancel contract

[SathishKumar]

Hello team,

I recently opted for Vodafone Internet contract for a new apartment which I was about to move.

Unfortunately, I cannot move there, since the person who showed us the apartment was not the landlord and he tried to scam us huge money.

Since I cannot move there I did not receive the hardware package intended to be delivered there. It is currently with DHL and they will return it to Vodafone since I did not receive it.

Also, I have not received my order confirmation.

Hence, I want to cancel my Vodafone Internet order, deactivate my account( if there's any) and delete all my details (especially my bank account number) with Vodafone.

note: I can share my order number and DHL tracking number if needed.

[Tina]

Hello SathishKumar,

welcome to our community. Nice to see you. I hope you haven't now come to any financial harm.

Send me the following informations in a private message:

full name

date of birth

address

last 4 digits of your iban

Please reply here when you have sent the private message.

Best regards

Tina

[SathishKumar]

Hi Tina,

Thanks for your reply.

Yes. Luckily I didn't lose any money over that scam.

I sent the requested details in a private message.

[Lars · Accepted solution]

Hi SathishKumar,

I have a record in the Stra... Allee 14a found. For data protection reasons, I have not completely advertised the street. But I think it was about this one. This contract has already been revoked.

Best regards

Lars

[SathishKumar]

Wow. That's what I wanted.

Also, all my details are also deleted from Vodafone, right?

[Lars]

Hi SathishKumar,

Right, the contract at the address was completely deleted. So you don't have to worry. Do you have any further questions?

Best regards

Lars

[SathishKumar]

Nope. That's it.

This ticket can be marked as resolved.

[Lars]

Hi SathishKumar,

okay, then I'll finish this post.

Many greetings

Lars