Internet, Telefon & TV über Kabel

Cancelling contract
Smart-Analyzer
Vodafone Kabel Deutschland GmbH
Kundenservice
99116 Erfurt
I changed several times the tariff and I don't remember what kind of modem I had because I had to change it since the 1st one stopped working
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Smart-Analyzer
I am also having the same problem. I emailed Vodafone and they told me to come here. Hopefully someone can help as I'm paying for a service I don't even have access to, let alone use.
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Moderatorin

Hello Daria,

 

you had a cable contract? Because you obviously sent the cancellation to the customer service for cable customers.

 

I'd like to take a look at that. Send me your name, the old address, the new address, the customer number, the cancellation from Germany and the link to your thread in a private message.

 

@ALL: The reference to the forum is a work instruction if the employee has no knowledge of English and is therefore correct.

 

Regards

Grit

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Unaufgeforderte PNs werden nicht beantwortet. Bitte erstellt einen Thread, wenn Ihr Hilfe benötigt. Wir kümmern uns darum.

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Moderator

Hi DariaBer,

 

send us the proof as a picture or by link( Drop Box or One Drive) in a private message.

 

Regards

Thomas 

 

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Moderator

Hi DariaBer,

 

thanks for your message. Since Thomas isn't here tight now, I'll answer you.

 

First, I want to apologize to you. Already on 12.02.2018 we have received a written cancellation with the cancellation of your address with the return of your router. The termination would then have become effective on the basis of your letter of 13.05.2018.

 

I have therefore immediately terminated your contract and arranged for a credit note for the amounts from May to August. This credit will then be transferred back to the account known to us within the next few weeks.

 

Regards
Stephan

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