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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 29.11.2020 18:25
Hi Team,
I have moved to another city and its been more than 3 months now since I have raised a request to cancel the vodafone cable contract but though my cancellation request is approved but I am still being charged every month I have already raised concerns many times previously but the problem is still not yet resolved. The last email from Vodafone support team I received was they asking me to raise the issue on this forum. So please look into this asap beacuse I am still being charged unnecessarily for the service which I am not using.
Another very important thing is that I also use a Vodafone mobile number which I want to retain, I took this mobile number prior to taking the Internet Cabel connection but now I see they both are linked to my contract. So most importantly I dont want to loose my vodafone number .
So in sumamry I want to stop being charged for Option Homespot , Red Internet & Phone 1000 Cable ,Vodafone Sicherheitspacket and Option WLAN for theses services mentioned in my contarct but I do not want my mobile number to be cancelled beacsue I want to continue using it.
Looking forward for qucik resolution.
Many Thanks
am 02.12.2020 11:19
Hello Ani2020,
did you tell us about your move through our moving service? Which cancellation date did you receive confirmation of your cable contract?
Best regards
Nancy
am 03.12.2020 22:07
Hi Nancy,
The cancellation confirmation date was on 22 June 2020. I was never notified about informing the moving service neither there was any such information in the cancellation confirmation email.
Since I have already moved so this form does not accept the moving date which is in past.
Kindly let me know what else I can do to fill this Moving service form which you shared.
Many Thanks
am 05.12.2020 19:15
Hello Ani2020
i think you just quit your job and did not report a move. If this is the case, your contract will of course be cancelled at the end of the term. Please report your move to the moving service Nancy has linked to you. We cannot do that for you, you have to do it yourself.
Regards
Grit
am 06.12.2020 18:11
Hi grit,
Like I said before I am
not able to enter moving date of past in the moving service link shared by Nancy.
moving date: 15 Aug 2020
am 08.12.2020 15:53
Hello Ani,
please enter the current day. We cannot consider a date in the past for the registration.
Best regards
Tina
am 10.01.2021 19:55
Hi ,
I have entered current date in the moving service and submitted the request as asked. Kindly proceed with further steps.
Many Thanks,
am 12.01.2021 12:16
Hello Ani2020,
everything else is taken care of directly by the colleagues.
Best regards
Tina
am 23.01.2021 13:56
Hi Tina,
Any updates on this? I am still getting charged .
Many Thanks
am 26.01.2021 07:50
Hello Ani2020,
so far no relocation notification has been received by the colleagues. I will now take care of it directly. Please send me your new address in a private message.
Best regards
Tina