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Smart-Analyzer

Re: Cancellation of the contract

Hi! I sent you a PM, Tina. 

Moderator

Re: Cancellation of the contract

Hi shreyas,

 

thanks for your PM.

 

Since our Internet is also available at the new address, you cannot cancel your contract prematurely.

 

If you wish, we can activate the connection at your new address until the end of the contract.

 

Gruß

Stephan

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Smart-Analyzer

Re: Cancellation of the contract

Dear Stephan,

 

I am not sure this works. I have *already* cancelled the contract. I have the cancellation email. The problem is that I wanted to cancel it in March 2018. But the website here says its March 2019. The problem is resolving this conflict and not cancelling my contract. 

 

Shreyas

Moderator

Re: Cancellation of the contract

Hi shreyas,

 

this cancellation date results from the term of your contract. In order to be able to terminate the contract in March 2018, the termination would have had to be made in January.

 

I'm sorry, but earlier termination is not possible.

 

Regards

Stephan

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Alles Easy How To Hilfe !

Unaufgeforderte PNs werden nicht beantwortet. Bitte erstellt einen Thread, wenn Ihr Hilfe benötigt. Wir kümmern uns darum.