Dear Vodafone
Back in February I cancelled my contract due to moving abroad in May. I was told by Vodafone when I signed up that I had 3 months’ notice in such a case.
I never heard anything back so in May, before moving, I called Vodafone and it turned out that the cancellation had not been registered. Nevertheless, I did not want to discuss a few months so I resubmitted the cancellation according to the guidelines I got from the hotline with all the needed documentation and got confirmation that it was registered.
On 28.05.2018 I received a letter from Vodafone confirming that they are not able to provide cable internet and phone at my new adress in Denmark. The letter also set the contract end date to 21.08.2018.
Then a week later on 06.07.2018 I received another letter from Vodafone stating that my contract would expire according to Telekommunikationsgesetz (§ 46 Abs. 8 Satz 3 TKG). I did not pay more attention to this as the mentioned clause in para 8 states “Wird die Leistung am neuen Wohnsitz nicht angeboten, ist der Verbraucher zur Kündigung des Vertrages unter Einhaltung einer Kündigungsfrist von drei Monaten zum Ende eines Kalendermonats berechtigt.“ Meaning that the contract will expire in three months as already confirmed by Vodafone on 28.05.2018.
Now I have received my invoice for August and it all of a sudden has a contract end date on it dated to 18.05.2019. Namely one year after I cancelled the second time. Furthermore, Vodafone has also charged me for the full month + increased the cost as the contract is now two years old.
Can anyone please help me?
I have tried to call the hotline several times but my attempt to speak German is apparently not good enough so they keep hanging up on me. I have also tried to use the online contact formula but most of the time it ends up asking me to call the hotline. I did manage to send one message through but that was only because I went through the entire cancellation process again.
